Our team brings a wealth of experience from industry giants like Farfetch, Marks and Spencer, Google, and Bain & Company, which is why we're thrilled to offer a comprehensive UX Audit, grounded in evidence-based methodologies from the prestigious Baymard Institute and Nielsen Norman Group.
A strong UX strategy enhances brand reputation, reduces churn, and positions your business as a leader in user-centric innovation.
Identify Pain Points: A UX audit helps uncover usability issues and pain points that users may experience while interacting with your product, leading to a more intuitive and seamless user experience.
Increase Conversion Rates: Optimising the user experience can lead to higher conversion rates, as a more user-friendly interface encourages users to complete desired actions, such as making a purchase or signing up for a service.
Reduce Support Costs: By resolving usability issues, you can reduce the number of support requests and inquiries, leading to lower support costs and a more efficient customer service process.
Conducting a UX audit helps uncover usability issues that may be hindering user satisfaction and engagement. By addressing these issues, you can improve conversion rates, reduce support costs, and gain a competitive edge. A UX audit provides data-driven insights that inform design and development decisions, leading to a better product.
The deliverables from a UX audit typically include a comprehensive report detailing the findings, including identified usability issues, user pain points, and recommendations for improvements. This may also include visual examples, user flow diagrams, and prioritized action items for your team to address.
A UX audit typically involves UX designers, researchers, and sometimes developers. It’s also beneficial to include stakeholders from different departments, such as product management, marketing, and customer support, to provide diverse perspectives and insights.
The duration of a UX audit can vary depending on the complexity of your product and the scope of the audit. Typically, it can take anywhere from a few days to a few weeks. A detailed timeline will be provided once the scope of the audit is determined.
Absolutely. A UX audit can identify accessibility issues that may be preventing users with disabilities from effectively using your product. Addressing these issues can broaden your user base and ensure a more inclusive experience.
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